TERMS & CONDITIONS

Terms & Conditions – ValuVeda Wellness

Last Updated: 23 October 2026

1. Acceptance of Terms

Welcome to ValuVeda Wellness. These Terms & Conditions govern your access to and use of our website, https://valuveda.com, and the purchase of products offered through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions and the applicable policies published on our website.

If you do not agree with these terms, please discontinue using our website.

2. About Our Business and Products

ValuVeda Wellness offers wellness products, including Karela Jamun Powder and other products that may be listed on our website from time to time.

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, prices, availability, and packaging details are accurate and up to date.

Actual product appearance, colour, or packaging may vary slightly due to photography, screen settings, or packaging updates. Such variations do not affect our obligation to supply products that conform to their material descriptions and applicable legal requirements.

We reserve the right to update product information, discontinue products, or change product availability, subject to existing customer orders and applicable law.

3. Product Information and Health Disclaimer

Our wellness products are intended to be used according to their product labels, ingredients, directions, warnings, and storage instructions.

Information published on our website is provided for general informational purposes and should not be treated as a substitute for professional medical advice, diagnosis, or treatment.

Unless expressly supported by appropriate evidence and permitted by applicable law, no statement on our website should be interpreted as a guarantee that a product will prevent, treat, or cure any disease.

If you have a medical condition, are pregnant or breastfeeding, take prescription medicines, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.

Do not discontinue, delay, or change any prescribed medication or medical treatment because of information on our website or because you purchase a wellness product.

Customers should review all product labels and follow the recommended usage and storage instructions.

4. Eligibility and Customer Information

By placing an order, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

You agree to provide accurate, complete, and current information when placing an order, including your name, contact number, email address, billing details, and delivery address.

You are responsible for promptly notifying us of any necessary corrections before dispatch, where changes remain possible.

5. Prices, Taxes, and Payments

Product prices and applicable charges will be displayed on our website or at checkout before you confirm your order.

Prices, discounts, promotions, and product availability may change from time to time. Changes will not override any rights arising from an already confirmed order except as permitted by applicable law.

Orders are subject to confirmation, payment verification where applicable, product availability, and fulfilment.

If a material pricing, technical, or product-listing error is identified, we will take reasonable steps to contact the customer and provide an appropriate resolution in accordance with applicable law.

Payments may be processed through third-party payment gateways or service providers. Their applicable terms and security procedures may also apply.

Customers must not share OTPs, UPI PINs, passwords, or other confidential payment credentials with anyone claiming to represent ValuVeda Wellness.

6. Orders and Order Acceptance

After placing an order, you may receive an order confirmation through the contact details you provide.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee fulfilment if there is a genuine issue involving product availability, payment verification, suspected fraud, or a material listing error.

We may request reasonable additional verification where necessary to protect customers and prevent unauthorized transactions.

If we cannot fulfil a prepaid order and cancel it, any eligible refund will be processed in accordance with our Cancellation Policy, Return & Refund Policy, and applicable law.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines stated in our Shipping Policy.

Delivery timelines are estimates and may be affected by courier availability, location, weather, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address, PIN code, and active contact number.

For further details about shipping charges, order processing, tracking, and delivery issues, please refer to our Shipping Policy.

8. Cancellation, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our published Cancellation Policy and Return & Refund Policy.

Customers should contact our support team as soon as possible if they wish to cancel an order or report an incorrect, damaged, defective, or otherwise eligible product.

Nothing in these Terms & Conditions limits any cancellation, return, replacement, refund, or other consumer rights available under applicable law.

9. Promotions, Coupons, and Discounts

Promotional offers, discount codes, bundle deals, and other special offers may be subject to specific conditions, validity periods, eligibility criteria, quantity limits, or product exclusions.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or exchanged for cash.

Any material conditions applicable to an offer will be communicated with the relevant promotion.

We reserve the right to correct promotional errors and address suspected misuse of offers, subject to applicable law and any rights arising from confirmed orders.

10. Intellectual Property

The content on our website, including brand names, logos, text, photographs, graphics, product descriptions, design elements, and other materials owned by or licensed to ValuVeda Wellness, is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit our protected content without prior authorization, except where permitted by law.

Third-party trademarks, brand names, and platform names remain the property of their respective owners.

11. Acceptable Use of the Website

You agree not to:

  • Use our website for unlawful, fraudulent, or misleading purposes.

  • Submit knowingly false or misleading order information.

  • Attempt unauthorized access to our website, systems, or customer information.

  • Introduce malicious code, viruses, or harmful software.

  • Interfere with the website's security, availability, or normal operation.

  • Copy or misuse website content in violation of applicable intellectual property rights.

We may take reasonable measures to investigate suspected misuse, protect our customers, and maintain website security, subject to applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier companies, analytics providers, social media platforms, and online marketplaces.

These third parties may operate under their own terms, conditions, and privacy policies.

We do not control all aspects of third-party services. However, nothing in these Terms excludes any responsibility that may apply to ValuVeda Wellness under applicable law.

Customers are encouraged to review the relevant third-party policies before using those services.

13. Website Availability and Technical Issues

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, security updates, or third-party service disruptions.

We do not guarantee uninterrupted or error-free website access at all times.

Where a technical issue affects an order or payment, please contact our customer support team so that we can review the matter and assist with an appropriate resolution.

14. Limitation of Liability

To the extent permitted by applicable law, ValuVeda Wellness will not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability, consumer rights, statutory warranties, or remedies that cannot lawfully be excluded or restricted.

Our obligations concerning product quality, safety, conformity, refunds, and customer remedies remain subject to applicable law.

15. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data-protection requirements.

Information provided during browsing, checkout, order fulfilment, or customer support may be processed for purposes explained in our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, stored, and shared.

16. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, business operations, website features, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired under applicable law.

We encourage customers to review this page periodically.

17. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

If you have a concern regarding an order, product, payment, or service, we encourage you to contact our customer support team first so that we can attempt to resolve the matter fairly.

Nothing in these terms prevents a customer from approaching a competent consumer commission, regulatory authority, or other appropriate forum in accordance with applicable law.

18. Contact Information

For questions about these Terms & Conditions, products, orders, payments, or customer support, please contact us:

ValuVeda Wellness