CANCELLATION POLICY

Cancellation Policy – ValuVeda Wellness

Last Updated: 23 October 2026

1. Order Cancellation by Customers

At ValuVeda Wellness, we understand that customers may occasionally need to cancel an order after placing it.

Customers may request cancellation by contacting our customer support team as soon as possible. Cancellation requests are generally easier to process before an order has been packed or dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible through our standard order-processing system. In such cases, please contact our support team for guidance.

All cancellation requests will be reviewed based on the order status and applicable legal requirements.

2. How to Request an Order Cancellation

To request cancellation, please contact us through one of the official support channels listed below.

Please provide the following details:

  • Order number.

  • Customer name.

  • Registered mobile number or email address.

  • Reason for cancellation, if applicable.

Phone/WhatsApp: 8796257205
Email: info@valuveda.com
Website: https://valuveda.com

Our team will review your request and inform you whether the order can be cancelled.

Submitting a cancellation request does not automatically mean the order has been cancelled. Please wait for confirmation from our team.

3. Cancellation of Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method wherever supported.

Once a refund has been approved, we generally initiate processing within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank, payment gateway, or payment service provider.

If the order has already been dispatched, the request will be handled according to our Return & Refund Policy and applicable law.

Refunds will be processed in accordance with the terms applicable to the original transaction and any relevant legal requirements.

4. Cancellation of Cash on Delivery (COD) Orders

Customers who wish to cancel a Cash on Delivery order should contact our support team before dispatch.

If the COD order has already been shipped, cancellation may not be possible through our normal process. Please contact us for assistance.

Repeated refusals or uncollected confirmed COD orders may affect the availability of COD for future purchases, subject to applicable law and fair customer-service practices.

No product-payment refund is ordinarily due for a COD order if payment has not been collected.

5. Orders Cancelled by ValuVeda Wellness

ValuVeda Wellness may cancel an order in circumstances such as:

  • The ordered product is unavailable or out of stock.

  • The delivery address or PIN code cannot be serviced.

  • Payment verification is unsuccessful.

  • A duplicate order or technical error is identified.

  • There is a reasonable concern regarding suspected fraud or unauthorized transactions.

  • A listing or pricing error materially affects the order.

Where reasonably possible, we will notify the customer using the contact details provided with the order.

If payment has already been collected for an order cancelled by us, the eligible amount will be refunded in accordance with applicable law and our refund procedures.

6. Duplicate Orders and Incorrect Details

If you accidentally place a duplicate order or enter incorrect delivery details, please contact our support team immediately.

We will make reasonable efforts to cancel the duplicate order or correct the information if the order has not yet been dispatched.

Changes or cancellations depend on product availability, payment status, and fulfilment progress. Once a parcel has been dispatched, changes may no longer be possible.

7. Promotional Offers, Coupons, and Discounts

Orders placed using discount codes, coupons, bundle offers, or promotional campaigns are subject to the terms of the relevant offer.

If an order is cancelled, the eligibility or availability of the promotional offer on a future purchase may be affected.

Any applicable refund will be calculated transparently based on the original transaction, the discount applied, and applicable legal requirements.

8. Orders Already Dispatched

Once an order has been dispatched or handed over to the courier, cancellation may no longer be available through our standard cancellation process.

Customers should contact our support team for guidance regarding the available options.

If the order qualifies for a return, replacement, or refund, the request will be handled under our Return & Refund Policy and applicable law.

Nothing in this section limits any cancellation, return, or refund rights available to customers under applicable law.

9. Cancellation Policy Updates

ValuVeda Wellness may update this Cancellation Policy from time to time to reflect changes in our business operations, order-processing procedures, payment services, or applicable legal requirements.

The latest version will be published on this page with the updated date. Customers are encouraged to review the policy before placing an order.

10. Contact Us

For cancellation requests or assistance with an existing order, please contact:

ValuVeda Wellness