Return & Refund Policy

Return & Refund Policy – ValuVeda Wellness

Last Updated: 23 October 2026

1. Our Commitment to Customers

At ValuVeda Wellness, customer satisfaction and product quality are important to us. We aim to ensure that every order reaches you in the expected condition and matches the product description provided on our website.

If you receive an incorrect, damaged, defective, or otherwise eligible product, please contact our customer support team. We will review your request and provide an appropriate resolution in accordance with this policy and applicable consumer protection laws.

This policy applies to purchases made directly through https://valuveda.com. Orders placed through third-party marketplaces, such as Amazon, may be subject to the respective platform's return and refund procedures.

2. Eligible Returns, Replacements, and Refunds

You may contact us for assistance if:

  • You receive a product different from the one you ordered.

  • Your product arrives damaged, leaking, or visibly tampered with.

  • The product is defective or has a packaging issue that affects its integrity or safety.

  • The product materially differs from its description on our website.

  • Your order is affected by a verified packing, dispatch, or fulfilment error.

  • Your order cannot be fulfilled by us after payment has been completed.

Each request will be reviewed fairly based on the circumstances, supporting information, product condition, and applicable law.

Depending on the issue and product availability, the resolution may include a replacement, refund, or another appropriate remedy.

3. Reporting Damaged, Incorrect, or Defective Products

Please contact us as soon as possible after delivery, preferably within 48 hours, if you notice damage, leakage, tampering, an incorrect product, or another packaging concern.

To help us investigate your request, please provide:

  • Your order number.

  • Your registered mobile number or order email address.

  • Photographs of the outer packaging and shipping label, where available.

  • Photographs of the product and visible damage, where applicable.

  • A brief description of the issue.

Please retain the product and packaging until our team has reviewed your request.

The 48-hour reporting period helps us investigate delivery and fulfilment issues promptly. It does not automatically remove any rights or remedies available to customers under applicable law.

4. Product Condition and Hygiene Requirements

For hygiene, safety, and product-integrity reasons, change-of-mind returns of opened, used, or unsealed consumable products may not be accepted, except where required by applicable law or approved by ValuVeda Wellness.

For eligible returns, the product should be retained in its original packaging, wherever reasonably possible. Our support team will explain the applicable return requirements before the product is sent back.

Important: If a product appears tampered with, contaminated, leaking, or unsafe, please do not consume or use it. Contact our customer support team for assistance.

5. Return Request and Approval Process

Please follow these steps to request a return, replacement, or refund:

Step 1: Contact our customer support team using the details provided in this policy.

Step 2: Share your order details and explain the reason for your request.

Step 3: Provide photographs or other relevant information, where available, to help us assess the issue.

Step 4: Our team will review your request and inform you of the available resolution.

Step 5: If a return is required, we will provide the appropriate return instructions and confirmed return address.

Please do not send any product to an unconfirmed address. This helps prevent lost shipments and unnecessary costs.

6. Return Shipping Charges

If a return or replacement is required because of a verified fulfilment error, incorrect product, or qualifying damage attributable to delivery, we will communicate an appropriate resolution and applicable shipping arrangements.

For other approved returns, any applicable return-shipping charges will be explained before you proceed.

No return or shipping charge will be imposed contrary to applicable consumer protection laws.

7. Refund Eligibility

Subject to the circumstances and applicable law, refunds may be provided for:

  • Eligible prepaid orders cancelled before dispatch.

  • Orders that ValuVeda Wellness is unable to fulfil.

  • Verified incorrect, damaged, defective, or materially misdescribed products where a refund is an appropriate remedy.

  • Returned shipments for which a refund is due under this policy or applicable law.

  • Other circumstances where a refund is approved or legally required.

Where a replacement is appropriate and available, we may offer a replacement instead, subject to applicable law and agreement where required.

Refund eligibility will be assessed fairly, and we will communicate the outcome of your request.

8. Refund Processing Time

Once a refund is approved, we generally initiate the refund within 5–10 business days.

The time required for the refunded amount to appear in your account may depend on your bank, payment gateway, card issuer, or payment service provider.

For prepaid orders, refunds will ordinarily be processed to the original payment method where supported.

If an alternative refund method is necessary, we will communicate the process and complete appropriate verification before proceeding.

The above processing period is our general target and does not override any shorter timeframe required by applicable law.

9. Cash on Delivery (COD) Orders

For COD orders where payment has not been collected, no product-payment refund is ordinarily due.

If payment has been collected and a refund is approved, we will coordinate an appropriate refund method with the customer, subject to verification and applicable law.

Customers may be asked to provide the information reasonably necessary to process the refund securely.

10. Non-Returnable Circumstances

Subject to applicable law, we may decline change-of-mind return requests in circumstances such as:

  • Opened, used, or unsealed consumable products where hygiene or product integrity may be affected.

  • Products damaged after delivery due to misuse, improper storage, or handling attributable to the customer.

  • Requests that do not qualify under this policy and are not otherwise required by law.

However, these limitations do not exclude remedies that may be available for defective, unsafe, incorrect, or misdescribed products under applicable law.

We will assess requests based on the available information. A request will not be rejected solely because a photograph is unavailable if other reliable evidence can reasonably establish the issue.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted before dispatch, subject to the status of the order and applicable law.

If the order has already been dispatched, cancellation may no longer be possible through the standard process. In such cases, please contact our support team for guidance.

Any eligible refund for a cancelled prepaid order will be processed according to this policy and applicable legal requirements.

12. Marketplace Purchases

If you purchased a ValuVeda Wellness product through Amazon or another third-party marketplace, please initiate your return or refund request through that marketplace where required.

The marketplace's applicable procedures, eligibility criteria, and timelines may govern the processing of your request.

13. Policy Updates

ValuVeda Wellness reserves the right to update this Return & Refund Policy to reflect changes in our business practices, products, fulfilment procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this policy before placing an order.

14. Contact Us

For return requests, replacements, refunds, or order-related concerns, please contact us:

ValuVeda Wellness