PRIVACY POLICY

Privacy Policy – ValuVeda Wellness

Last Updated: 23 October 2026

1. Introduction

Welcome to ValuVeda Wellness. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or contact our customer support team.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Your name, email address, mobile number, and contact details.

  • Shipping and Billing Information: Your delivery address, billing address, and related details.

  • Order Information: Products purchased, order history, payment status, and shipping or delivery details.

  • Customer Support Information: Messages, enquiries, feedback, and other information you voluntarily provide.

  • Technical Information: IP address, browser type, device information, website activity, and cookie-related data, where applicable.

  • Security Information: Information reasonably necessary to identify suspicious transactions, prevent fraud, and resolve payment or delivery disputes.

Please do not share your passwords, OTPs, UPI PINs, or other confidential authentication details with our customer support team.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling your orders.

  • Confirming purchases and sending order, shipping, and delivery updates.

  • Processing eligible cancellations, returns, and refunds.

  • Responding to customer enquiries and providing support.

  • Improving our website, products, services, and shopping experience.

  • Maintaining website security and preventing fraud or unauthorized transactions.

  • Maintaining business, tax, accounting, and transaction records.

  • Sending promotional offers, product updates, and marketing communications where permitted by applicable law and subject to consent requirements.

4. Payments and Payment Security

Payments made through our website may be processed by third-party payment gateways or payment service providers.

ValuVeda Wellness does not intend to store complete payment card details, UPI PINs, passwords, or OTPs on its website. Payment processing is subject to the applicable payment provider's terms, security practices, and privacy policy.

Please review the relevant provider's policies for further information about how your payment information is handled.

5. Sharing of Personal Information

We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Courier and Logistics Partners: To ship and deliver your orders.

  • Payment Providers: To process payments, refunds, and related transactions.

  • Website and Technology Providers: To host, maintain, secure, and improve our website.

  • Analytics and Marketing Providers: To understand website performance and measure marketing campaigns, where applicable.

  • Customer Support Providers: To respond to your enquiries and provide assistance.

  • Professional Advisers and Government Authorities: Where reasonably necessary or legally required.

We limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell your personal information as a commercial product. However, certain third-party analytics or advertising technologies may process information according to their own terms and applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly.

  • Remember your preferences and shopping activity.

  • Understand how visitors use our website.

  • Improve website performance and security.

  • Measure advertising effectiveness and marketing campaigns, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If you suspect unauthorized use of your personal information, please contact us using the details provided below.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, business recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails or marketing communications.

  • Raise a concern about how your personal information is handled.

We may need to verify your identity before processing a privacy request. Certain information may need to be retained to comply with legal obligations, maintain transaction records, prevent fraud, or resolve disputes.

You may continue to receive essential transactional communications, such as order confirmations and delivery updates, even after opting out of promotional messages.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information directly from children where such collection would violate applicable law. Where required, appropriate parental or guardian authorization will be sought.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We do not control the privacy practices or security of these third parties. Any information you provide directly to them will be handled according to their respective privacy policies and terms.

We encourage you to review those policies before sharing personal information.

12. Marketing Communications

Where permitted by applicable law, we may use your contact details to share information about our products, offers, promotions, and updates.

You can opt out of promotional communications at any time by using the unsubscribe option, where available, or by contacting us directly.

Opting out of marketing communications will not affect essential messages relating to existing orders, payments, returns, or customer service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any updated version will be published on this page along with the revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

ValuVeda Wellness