Shipping Policy

Shipping Policy – ValuVeda Wellness

Last Updated: 23 October 2026

1. Our Shipping Commitment

At ValuVeda Wellness, we aim to provide a smooth, reliable, and convenient delivery experience for every customer. We process orders subject to product availability, order verification, and applicable payment or Cash on Delivery (COD) requirements.

Delivery availability depends on your PIN code, courier serviceability, stock availability, and other operational conditions.

2. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation, subject to successful verification and product availability.

Orders placed on Sundays, public holidays, or during promotional events and periods of high demand may require additional processing time.

If a significant delay occurs before dispatch, we will make reasonable efforts to notify you using the contact details provided with your order.

3. Estimated Delivery Time

For serviceable locations within India, the estimated delivery time is generally 3–7 business days after dispatch.

Delivery may take longer for remote locations or due to weather conditions, public holidays, courier restrictions, transportation disruptions, or other unforeseen circumstances.

All delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you place your order.

Free shipping may be available on selected products, eligible orders, or promotional offers, subject to the terms displayed on our website.

We aim to communicate all applicable shipping charges transparently before order confirmation.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes, subject to courier availability and operational restrictions.

Customers placing COD orders may receive a confirmation call or message before dispatch. Please provide an active mobile number and ensure that someone is available to receive the shipment and complete payment.

Repeated refusals or uncollected COD shipments may affect COD availability for future orders, subject to applicable law and fair customer-service practices.

6. Shipping Address and Contact Details

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Active mobile number

  • Complete delivery address

  • City, state, and PIN code

If you need to correct your address or contact details, please contact us as soon as possible. Changes may not be possible once the order has been dispatched or handed over to the courier.

Any applicable address-correction, return-shipping, or re-dispatch charges will be communicated before being charged.

7. Order Tracking and Delivery Updates

Where tracking is available, we will share the tracking details or delivery updates through the contact information provided at checkout.

If your tracking information has not been updated for an unusually long period, or your shipment appears delayed, please contact our customer support team for assistance.

8. Failed Delivery and Returned Shipments

A shipment may be returned to us if:

  • The delivery address is incomplete or incorrect.

  • The recipient is unavailable after the courier's delivery attempts.

  • The parcel is refused or not collected.

  • The delivery location is outside the courier's serviceable area.

  • Other courier-related restrictions prevent successful delivery.

If a shipment is returned to us, we will review the circumstances and contact you where reasonably possible.

Re-dispatch may be arranged after confirming the delivery details and communicating any applicable additional charges.

Refunds for prepaid orders returned to us will be handled according to our Return & Refund Policy and applicable law.

9. Damaged, Tampered, or Incorrect Orders

Please inspect your parcel upon delivery.

If your parcel arrives visibly damaged, opened, tampered with, leaking, or contains an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Photographs of the outer packaging and shipping label.

  • Photographs of the product and any visible damage.

  • A brief description of the issue.

Please retain the product and its packaging until the complaint has been reviewed.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund where applicable under our policies and the law.

Reporting an issue after 48 hours will not automatically affect any rights available to you under applicable law.

10. Delivery Delays Beyond Our Control

Delivery timelines may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, strikes, government restrictions, and courier-network interruptions.

We will make reasonable efforts to assist you and obtain relevant updates from the courier.

If delivery cannot be completed, we will review the circumstances and communicate the available resolution in accordance with our policies and applicable law.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated if the order has not yet been dispatched, subject to our Cancellation and Refund Policy.

Once an order has been handed over to the courier, cancellation may no longer be possible through our normal process.

Any eligible refund for a prepaid cancelled order will be processed in accordance with our applicable policy and legal requirements.

12. Contact Us

For shipping, tracking, delivery delays, or order-related assistance, please contact us:

ValuVeda Wellness